PRIVACY POLICY

Effective date: 9 February 2026

This Privacy Policy explains how Éistim Coaching Limited (“we”, “us”, “our”) collects, uses, stores, and protects personal data, and sets out your rights under Irish and EU data protection law.

1. Who we are

Company name: Éistim Coaching Limited
Registered in: Ireland
Company number: 806151

Registered office: Unit 2, 2 Bridge Street, Athlone, Westmeath, N37 F1W4, Ireland

Website: https://shauna-chalmers.mykajabi.com

Éistim Coaching Limited is the data controller for the personal data described in this policy.

If you have any questions, you can contact us at:
Email: shauna@eistim.com

2. What personal data is

“Personal data” means any information that identifies you, or can identify you when combined with other information.

“Processing” includes collecting, storing, using, disclosing, or deleting personal data.

3. Scope of this policy

This Privacy Policy applies to personal data collected through:

• Our website hosted on Kajabi
• Purchases of digital products and services
• Coaching and live sessions
• Communications by email or other agreed tools
• Interactions with us on social media platforms

It does not apply to third-party websites or platforms we do not control.

4. Personal data we collect

4.1 Data you provide directly

We may collect:

• Name
• Email address
• Billing address
• Account login details (managed via Kajabi)
• Communications with us (emails, messages, support requests)
• Information you choose to share during coaching or group sessions

4.2 Transaction data

When you purchase from us:

• Product or service purchased
• Payment status and transaction reference

Payment details are processed securely by third-party payment providers (e.g. Stripe or PayPal). We do not store card details.

4.3 Technical and usage data

When you use our website, we may collect:

• IP address
• Browser and device information
• Pages visited and interactions

This information is used only in aggregated form for analytics and website performance, where you have consented to analytics cookies.

5. What we do NOT collect

We do not:

• Collect special category data (health, ethnicity, beliefs, etc.)
• Carry out behavioural advertising or remarketing
• Buy or sell personal data
• Use credit reference agencies
• Carry out automated decision-making or profiling

6. How we use your personal data

We use personal data only where lawful and necessary, including to:

• Provide access to purchased products and services
• Deliver coaching and live sessions
• Communicate with you about your account or services
• Process payments and manage transactions
• Respond to enquiries or support requests
• Improve our website and services (analytics with consent)
• Comply with legal and tax obligations

7. Legal bases for processing

We process personal data on the following lawful bases:

Contract

Where processing is necessary to:

• Provide products or services you have purchased
• Manage your account
• Deliver coaching or live sessions

Consent

Where you have given explicit consent, including:

• Analytics cookies
• Optional communications
  You may withdraw consent at any time.

Legal obligation

Where processing is required to comply with Irish or EU law (e.g. tax records).

Legitimate interests

Where necessary for:

• Responding to enquiries
• Preventing fraud or misuse
• Maintaining business records
  These interests do not override your rights.

8. Cookies and analytics

We use cookies as described in our Cookie Policy.

• Strictly necessary cookies are always active
• Analytics and functionality cookies are used only with your explicit consent
• We do not use marketing or advertising cookies

You can manage or withdraw cookie consent at any time via our cookie settings.

9. Sharing your personal data

We share personal data only with trusted service providers acting on our instructions, including:

• Kajabi (website hosting and account management)
• Payment providers (e.g. Stripe, PayPal)
• Scheduling and communication tools (e.g. Calendly, Zoom, WhatsApp), where used at your request

These providers process data under contractual obligations and appropriate safeguards.

We do not sell personal data.

10. International data transfers

Our website is hosted by Kajabi in the United States.

Where personal data is transferred outside the European Economic Area, we rely on:

• EU-approved Standard Contractual Clauses (SCCs), and
• Additional safeguards where required

11. Data retention

We retain personal data only for as long as necessary to:

• Provide services
• Meet legal and tax obligations
• Resolve disputes or enforce agreements

Retention periods vary depending on the data type and legal requirements.

12. Your rights

Under the GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (where applicable)
• Restrict or object to processing
• Withdraw consent at any time
• Data portability
• Lodge a complaint with the Data Protection Commission (DPC)

You can exercise your rights by contacting: shauna@eistim.com

You also have the right to complain to the Irish Data Protection Commission at
https://www.dataprotection.ie

13. Security

We use appropriate technical and organisational measures to protect personal data, including:

• Secure hosting
• Encrypted communications (SSL)
• Restricted access to personal data

14. Communications and third-party tools

With your agreement, we may communicate using third-party tools such as:

• Email
• Zoom
• WhatsApp
• Calendly

These providers operate under their own privacy policies and security measures.

15. Children

Our services are not directed at children.
If you are under 18, you may use our services only with parental or guardian consent.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.
The current version will always be published on our website with the effective date shown above.

17. Contact

If you have questions or concerns about this Privacy Policy or how we handle personal data, please contact:

Email: shauna@eistim.com